Wednesday, December 29, 2010

Working with Transgender people to improve health and wellbeing - followup

On Monday 13th December a workshop evening was held by representatives of both the Kent and Medway NHS and Social Care Partnership Trust and the Eastern and Coastal Kent Community Health NHS Trust. Among the attendees were NHS professionals, members of the Transgender community, representatives from GIRES (the Gender Identity Research and Education Society) and other interested private bodies. The workshop aimed to find out how to provide more and better access to support and information for Transgender people.

Many topics were discussed, and several priority areas emerged for future work. The need to provide more education regarding Transgender issues in training NHS staff was highlighted, alongside the importance of working with General Practitioners to encourage willingness to provide medical care for, and a more ethical treatment of, Transgender people. The workshop established links with individuals and organisations eager to participate and take the agenda forward.

All feedback from both the participants and facilitators was very positive and when asked for their thoughts of the evening, one participant remarked “I am so happy to see that there are people within the NHS committed to improving the experience Transgendered people encounter”.

A working group will be formed and another meeting will be held in January 2011.

For more information, please contact either Sheree Bell, Community Engagement Officer for the Kent and Medway NHS & Social Care Partnership Trust, or Adam Lott, Equality and Diversity Manager for Eastern and Coastal Kent Community Health NHS Trust.

EKUF Lesbian Gay Bisexual and Transgender Community Support Group

The East Kent User Forum's Lesbian Gay Bisexual and Transgender Community Support Group is a self-help group meeting on a monthly basis, offering a warm and friendly atmosphere to talk about lifestyles, hardships, joys, intimacies, and anything else!

Read more and see the schedule for January - June 2011 here.

East Kent User Forum campaign against proposed cuts to benefits

The EKUF have launched a vigorous campaign to voice the concern and stress felt by those on mental health related benefits who feel threatened by the cuts proposed in the recent Comprehensive Spending Review.

Read more about the campaign here, and take part in an anonymous survey here.

Monday, December 13, 2010

Mental Health Commissioning and Contracting Team - Christmas 2010 newsletter

Kent County Council's Mental Health Commissioning and Contracting Team have published their latest newsletter. Amongst the many interesting items is a brief article introducing myself, Brian Pugsley, as the new Live It Well webmaster, and a report on the opening of the Live It Well centre in Ashford.

KMPT Community Engagement Workshops

The Kent and Medway Partnership Trust are holding a series of workshops as part of their search for an improved approach to accessing expertise within the community and the development of a Community Engagement Strategy. Local people, particularly those that use KMPT services, will be vital to the success of this strategy. Anyone interested in becoming involved is invited to attend one of the workshops.

The workshop in Canterbury is on Thursday 16 December, 10am-2pm (lunch provided), at

Main Hall
St Martin's Hospital 
Littlebourne Road
Canterbury
CT1 1AZ

Further information can be seen on the KMPT website, where you can also download a workshop booking form.

A Woman's View - exploring mental health experience through an artists eye

This free one day event will take place at

Tonbridge Baptist Church
Darenth Avenue
Tonbridge
TN10 3HZ

on Monday 10 January 2011, 10am-3pm (lunch provided)

A day for women to discuss, share and learn from each others experiences, giving women a voice and influencing support services. Using art work especially produced for this event to stimulate discussion, the workshop will focus on the theme of "The 3 phases of womanhood" (18-35, 35-60, 60+).

The event is promoted by the Kent and Medway Partnership Trust. To find out more, see this flyer or call Sheree Bell, Community Engagement Officer at KMPT on 07949 037401. To register and obtain a booking form please email or call the Equalities Team on 01732 523347.

Tuesday, November 30, 2010

East Kent User Forum Christmas Newsletter published

The East Kent User Forum Christmas Newsletter has been published can can be accessed or downloaded here. This is a great media-rich document with lots of photos, images and articles, consequently it's quite  large (4.4mb) so it might take a while to appear.

Monday, November 22, 2010

Live It Well summary published

A summary of the final version of the Live It Well strategy for improving the mental health and mental wellbeing of people in Kent and Medway has been published, and you can read or download it here.

How health walks transform lives

An article in The Guardian discusses the benefits of "health walks." Groups were established by professionals and are now self-supporting. Walkers are convinced that, in addition to the obvious physical benefits, their morale and mental health is lifted.

Friday, November 5, 2010

East Kent User Forum Autumn Newsletter published

The East Kent User Forum Autumn Newsletter has been published can can be accessed or downloaded here. This is a great media-rich document with lots of photos, images and articles, consequently it's quite a large (8mb) so it might take a while to appear.

Regulator says it will drive improvements for mental health patients

The Care Quality Commission today (27 October) highlighted areas of poor practice in mental health services for patients who are subject to the Mental Health Act, and pledged to use its regulatory powers to lever improvement.

Publishing its first annual report on the use of the Act, CQC said its findings raised important concerns about how some care providers, in both the NHS and private sector, were adhering to the principles of the Act and its Code of Practice.

The commission identified three priority areas where services needed to do much better:

  • involving patients in decisions about their care and treatment;
  • assessing and recording patients’ consent to treatment;
  • minimising restrictions on patients and avoiding ‘blanket’ security measures.

Read the full press release or download the full report.

Call for research volunteers - aged over 65

Are you over 65? Would you be prepared to be interviewed for an important study of older people’s health and wellbeing?

The East Kent User Forum is helping the Royal College of Psychiatrists to develop a standardised interview, which could be used by mental health practitioners and researchers to more effectively assess mental health disorders in the elderly. The interview will be used in a major European survey of people aged between 65 and 84 in six countries, including the UK. Before starting the main survey, the interview we’ve developed needs to be tried out with a small number of people to see how well it works, find out if there are any problems with it, and get feedback about how it can be improved.

The interview will last a couple of hours and would take place in your own home at a time convenient to you. If you are interested in being interviewed, please contact Maggie Gallant on 01843 230726 who will be able to tell you more about it. Thank you.

Thursday, November 4, 2010

Working with Transgender people to improve health and wellbeing

You are warmly invited to an evening of discussion and social networking in a confidential and respectful space. The aim of this event is to engage transgender people further in helping to improve key areas such as access to support and information, getting help with substance misuse concerns and enabling  staff to deliver better services through improved awareness and training.

Refreshments and a buffet meal will be provided on arrival.

Please come along and get involved – your views matter!

Monday 13th December 2010 5.45pm – 8.30pm  at

Music for Change
Chaucer Technology School
Spring Lane
Canterbury, CT1 1SU.
www.musicforchange.org

To register: contact Deana Cook
To discuss: please call Sheree Bell 07949 037 347

See the flyer here.

Wednesday, November 3, 2010

The Umbrella Art Exhibition - "Piece of Mind"

The Umbrella Centre of Herne Bay are holding an Art Exhibition "Piece of Mind" at

The Bay Art Gallery
William Street
Herne Bay

Official opening is on Tuesday 9th November at 10am.

The exhibition is open from Tuesday 9th to Saturday 13th November, 10am-4pm.
Please come and support  local talent.

See the flyer here.

Tuesday, November 2, 2010

Singing for Wellbeing

The main focus of the Sidney De Haan Research Centre is researching the potential value of active participation in group singing for wellbeing and health. In September 2009 they established the East Kent Singing for Health project, which culminated in a public performance at the Granville Theatre in Ramsgate in June 2010, clips of which are shown in this wonderfully informative and inspiring short film about the project.

The Centre has undertaken an evaluation of the project during the first year and shown substantial positive benefits for mental wellbeing among participants. The project re-started in October 2010 for a second year and further performances are planned. Learn more about this exciting project from the website or via email.

Friday, October 29, 2010

East Kent User Forum open meetings

The East Kent User Forum (EKUF) are having a series of three open meetings. Come along and find out how you can become more involved in your area and have a say in how local services are planned. Meet the staff, volunteers and user reps over a mince pie and hot chocolate. We look forward to seeing you.
Ashford meeting on Thursday December 2nd at 11.00am
Braethorpe
Canterbury Road
Ashford

Deal meeting on Friday December 3rd at 11.00am
Deal Resource House
London Road
Deal

Dover meeting on Wednesday December 8th at 11.00am
Ashentree House
Ashentree Lane
Dover

For more information – ring Maggie or Amanda on 01843 230 726

Ways to Wellbeing Workplace Workshops

The NHS is funding free Ways to Wellbeing Workplace Workshops as part of the Live It Well Strategy.

Organisations are invited to arrange for workshops covering issues such as stress, anxiety, low mood and the sorts of work-related and financial worries that are becoming everyday realities as more people face coping with the impact of the economic downturn.

The free Ways to Wellbeing workshops are run by professionals from KCA’s Psychological Therapy team and employment specialists mcch. They aim to help people survive uncertain times by introducing them to strategies designed to build up their resilience and help them thrive. The workshops are run by professionals from KCA and mcch.

To arrange a workshop for your organisation or find out more, call Don MacLeod, KCA’s Programme Co-ordinator on 01634 406087.

Race & Ethnicity in Mental Health Action Group

The East Kent Race & Ethnicity in Mental Health Action Group (REMAG) will be holding their initial meeting on Friday 12th November at the Spring Lane Neighbourhood Centre in Canterbury between 10am and 12pm; lunch will be provided afterwards.

"We envisage that service providers, mental health and social care commissioners (from statutory and voluntary groups) alongside members of the community, will engage with this action group in order to encourage equity in access and experience of services for black and minority ethnic (BME) groups in East Kent. This opportunity is the first of its kind in East Kent and it has the potential to be a beacon of good practice across the region."

Further information in this flyer and in this report. If you would like to attend or have any other queries please contact Bernadette Avis on  01622 230718.

If you were in charge, where would you spend the money?

After the recent spending review all Kent Adult Social Services are expecting cuts, meaning some difficult decisions. Service users and others can make their views known at this free event on Thursday November 11th, 10:30-2:45, with lunch.

Ashford Enterprise Centre
Towers School, Faversham Road,
Kennington, Ashford
TN24 9AL

A Kent LINk Community Engagement Event

Thursday, October 28, 2010

October KENT LINk Bulletin

This months bulletin has two articles of particular interest. "Transforming Mental Health Services for Children in Need" introduces Wintrop Hall in Staplehurst, near Maidstone, which is being transformed into Kent's first dedicated specialist children's mental health centre.

"What is Big White Wall?" introduces the revolutionary mental wellbeing social network Big White Wall. A number of places are available to Kent residents on this site, funded by the Kent and Medway NHS Social Care and Partnership Trust.

Read the bulletin online here.

Thursday, October 14, 2010

Live It Well final strategy published

October 10th, World Mental Health Day, saw the publication of the final Live It Well strategy for improving the mental health and wellbeing of people in Kent and Medway. The draft strategy was circulated earlier this year, and changes were made as a result of feedback received.

Read the final Live It Well strategy

Read about the consultation exercise

Thursday, September 30, 2010

GP commissioning

Health Secretary Andrew Lansley has written to GPs to clarify the implications for GP commissioning in the July white paper on health.

Tuesday, September 21, 2010

What do we in Kent think about the planned changes to the NHS?

In their recent white paper, Liberating the NHS, the Government have set out their plans for improving the NHS. They are interested to hear from members of the public about how these plans should be carried out.

The Kent LINk (Local Involvement Network) has produced this summary of the biggest changes and would like to hear what you think about them. You can give your views by answering the questions in this online survey.

The Kent LINk will then put all the views together and give a combined response to the Department of Health on behalf of the people of Kent.

Or, if you prefer, you can go to the Department of Health website to see the full white paper and give your feedback directly. The deadline for giving your feedback to Kent LINk is Wednesday 22nd September.

The Care Quality Commission publishes the views of 17,000 community mental health service users

This substantial survey has recently been published, and a short extract from the press release is shown below. Read the full report here, or the entire press release here.

Some people who use community mental health services in England are still not getting the care and support that fully meets their needs, according to a survey published by the Care Quality Commission (CQC) today (Tuesday 14 September).

The CQC survey captures the views of more than 17,000 people aged 16 and over who had contact with specialist community mental health services between July and September last year. They had been referred to a psychiatric outpatient clinic, local community mental health team or other community-based service. The survey covered 66 NHS trusts.

People were generally very positive about the health and social care workers they had seen most recently for their mental health condition. The vast majority said workers listened carefully to them, gave them enough time for discussion and took their views into account. Also, most people said they were treated with respect and dignity and had trust and confidence in their health or social care worker.

But many reported that they had not been involved as much as they would have liked in some aspects of their care. Significant numbers of people said they would have liked more explanation of, or more say in, their treatment and support, such as their medication or care planning. Nearly half of those surveyed did not know who to contact in a crisis outside normal office hours. Of those who said they wanted some form of talking therapy, 73% had received it but 27% had not.

Saturday, September 18, 2010

Chaucer Homecare AGN

Chaucer Homecare announce their Annual General meeting, to take place at 7pm on Monday October 4th at

Northgate Ward Community Centre
Military Road
Canterbury
CT1 1YX

All are welcome, and light refreshments are available.

Thursday, August 26, 2010

CIH Level 3 in Supporting Homeless Persons Certificate

Dear Colleague

You may be interested to know that Porchlight is running another “Engage to Change” course, starting in October 2010.

Porchlight was the first centre in the country to be accredited to deliver this course, which leads to the “CIH Level 3 in Supporting Homeless Persons Certificate”. It has been developed by the Chartered Institute of Housing (CIH), Homeless Link and Broadway as part of the government’s “No-one left out: communities ending rough sleeping” strategy. This new level 3 qualification has been developed specifically for people working directly with homeless people. It covers the mainstays of key working and aims to support workers in developing their approach to gaining successful outcomes for their clients. It is aimed at staff who are experienced in this sector, and is therefore not an induction programme.

We are offering places on the course to external agencies at a cost of £495.00 per student, which includes all course materials, support, CIH registration and student membership.

Course dates are 12th and 13th October 2010, 17th November 2010, 19th January 2011 and 23rd March 2011 and it is essential that students are able to attend on all five dates. The course will be run at our offices in the centre of Canterbury.

For further information about the course content, individual modules, support that students can expect and what we expect from the students, please follow the following link:

http://porchlight.org.uk/about/training/engage-to-change/

As we are expecting more interest than available places, acceptance on the course is by application. An application form is available from the above link.

Applications must be returned to us by Monday 13th September 2010. If successful at this stage, we will invite candidates to come into our Head Office on Monday 20th September 2010 to discuss their application and complete a literacy and time impact assessment.

If you still have any queries about the course, please do not hesitate to contact me.

Beverley Callaghan
Interim Head of HR

Porchlight
2nd Floor Watling Chambers
18-19 Watling Street
Canterbury
Kent CT1 2UA
Direct Line: 01227 813195
Reception: 01227 760078
Fax. 01227 453331

Research Volunteers Wanted

Hull University - Research Volunteers
Would you like to help to improve our understanding of mental health?
Have you a few minutes to spare?

An NHS mental health professional is seeking volunteers to complete some online questionnaires. It doesn’t matter whether or not you have experienced problems with your mental health – everybody can make an important contribution and anyone aged 18 or over can take part.
Payment is not offered but you will be entered into a free £250 prize draw.

To request more information, please email
volunteer4research@googlemail.com

Monday, August 9, 2010

A new play about the mental health system

'Blue/Orange', Arcola Theatre, London

Tiata Fahodzi is a professional theatre company presenting drama representing the experiences of Africans in Britain. An experience which is statistically more likely to afflict Britain’s Africans, in line with other Black groups, is spending time in the mental health care system; a topic explored in Joe Penhall’s award-winning play ‘Blue/Orange’.

From Wednesday 27 October – Saturday 20 November 2010 a radically new, all-female, tenth anniversary production of the play will be staged at the Arcola Theatre in Dalston, East London.

‘Blue/Orange’ is a passionate, witty and ultimately devastating exploration of institutional politics, mental health and race. Unfolding like a game of human chess the drama centres on a patient alternately bewildering and beguiling her medical consultants. Her stories of a damaged childhood in thrall to Idi Amin and a precarious urban London upbringing are plausible but are they true?

Is it more dangerous to keep her inside than to set her free?

Tickets are available from the theatre on 020 7503 1646 or by visiting their website.

Tickets start from £10 and the theatre also operates a Pay What You Can scheme on Tuesdays. Please visit the website for more information.

Wednesday, August 4, 2010

East Kent User Forum - New Website

Have a look at the East Kent User Forum website!

www.eastkentuserforum.org


Here you will find a wealth of information about East Kent User Forums, the different groups and activities that we offer as well as the many ways in which you can become involved and join our organisation.

Our primary aim is to give a voice to Mental Health Service Users in our region. We aim to help them become involved in shaping the quality and breadth of services offered in East Kent and on a personal level to aid their recovery

Here you will find a wealth of information about East Kent User Forums, the different groups and activities that we offer as well as the many ways in which you can become involved and join our organisation.

Our primary aim is to give a voice to Mental Health Service Users in our region. We aim to help them become involved in shaping the quality and breadth of services offered in East Kent and on a personal level to aid their recovery

Mental Health Related Programmes

Hi all,

Take a look at this website:

http://www.swuf.org.uk/7.html

It has details of mental health related radio and TV programmes!

A message from Herne Bay Umbrella...

Just to give you a little update on what we are up to here at Herne Bay Umbrella!

Some of our members have enjoyed helping the gardening project which is organised by Bob Salter and Bill Graham and this year they have done extremely well by winning ‘Best Community Garden’. They were awarded a fine wooden sculpture from the Kent Wildlife Trust.

We were also been asked by People United to take part in the ‘We all do Good Things’ project, which ran in May and June this year. Kind Brollies ran from Tues 1st June ‘til Wed 30th June 2010 and there was a window display showcasing stories of kindness.

Finally in November we will be having our Annual Umbrella Art Exhibition at the Bay Gallery from Tuesday 9th November ‘til Friday 12th November 2010.

Hope to see you all soon!

Tuesday, August 3, 2010

Carers Reference Group

Dear All

We would like to invite all Carers to attend the next meeting of the Carers Reference Group when the topic will be "Carers having a life of their own alongside their caring role". The details are as follows:

Date: 18 August 2010

Time: 12.30 - 3pm

Venue: Billiard Room, Oakwood House, Maidstone



Regards

Barbara

Barbara Seaman
Kent Carers
Admin Officer
Policy & Service Standards
Tel: 01622 221460

New Mental Health Website!

Canterbury and District Mental Health Forum announces the launch of a new website:
We are now on the world wide web at

http://www.canterburymentalhealth.org.uk/

On there web surfers can find advice & sources of help for when in difficulties; information about local activities and campaigns; and our most recent newsletters.
We also include a list of other local and national websites for information and support on mental health issues.

Have a look!

East Kent User Forum - Time to Change Event

Time to Get Moving Campaign Walk’
Part of the Time to change campaign


It's time to ... get moving!
Time to Get Moving is the part of our programme which brings people together to get active, get informed about mental wellbeing and challenge public attitudes. Time to Get Moving Week will run from 9 to 17 October, with lots of fun activities across England.

We at the Thanet User Forum will be running our event with the support of Thanet College


On Tuesday October 12th – meet at Margate Clock Tower at 1.00 pm

Walk will be from Margate to Westgate and back approx – 2 hours
Free time to Change tee shirts for all participants

Everyone Welcome

For more information please call – Maggie or Amanda on 01843 230726

Monday, June 28, 2010

Don't miss Radio 4's Discussion of Mental Health Budgets....

Hi all,

Don't miss Radio 4's discussion about mental health budgets tomorrow at 9pm (Tuesday 29th June) - plus the programme joins in with a Walk and Talk in Shrewsbury.

Take a look here:

http://www.bbc.co.uk/programmes/b00sv5bk

Tuesday, June 1, 2010

Carers Week Information Day

Hi all,

There is to be a Carers Week information day to be held on Monday 14th June 2010 – 10am – 2pm at Teyham Village Hall organised by Swale & Canterbury Carers Support. Click HERE for more information.

Please let the organisers know if you:

• Are able to attend
• Would like to do a presentation
• Would like an information stand

Don't forget - if you want to contribute to this blog you can email me on heather.wells@sevenoaksareamind.org.uk

Mental Health Research Network Conference

Hi all,

I have attached HERE details about a one day conference which may be of interest. The event has been organised by our local Mental Health Research Network to place on the 7th of July.

This free event offers an exciting opportunity to help us build more effective local networks across our respective organisations. Partnership working is key to success in developing our research, evaluation and learning activities and an important means by which to improve and enhance service delivery and care quality in mental health.


Please contact the course organisers for any further information.

Don't forget - if you want to contribute to this blog you can email me on heather.wells@sevenoaksareamind.org.uk

LPMG Action Tables

Hi all,

You can get copies of the LPMG action plan tables on the right hand side of this blog under the section called The Filing Cabinet. Let me know if you have any problems opening these documents by emailing heather.wells@sevenoaksareamind.org.uk

LPMG Minutes

Hi all,

You will find the minutes from the Canterbury Locality Planning and Monitoring Group's meeting in April on the right hand side of this blog, in the section called The Filing Cabinet. Let me know if you have any problems.

Don't forget that you can contribute to this blog, or find out more information by emailing me at heather.wells@sevenoaksareamind.org.uk

Tuesday, April 13, 2010

THE FRIENDS FOR MENTAL HEALTH (EAST KENT) GRAND SUMMER FETE

THE FRIENDS FOR MENTAL HEALTH (EAST KENT) GRAND SUMMER FETE. Saturday 12 June 2010. Time: 12noon -4.00pm. Place: St Martin’s Hospital, Littlebourne Road, Canterbury. Entertainment/Games//Barbecue/Music. Refreshments/ Tug of War/ Charlton Athletic Beat the Goalie and much more. GRAND RAFFLE -1st Prize £300 and many other fabulous prizes including Leeds Castle Family ticket and Richard Allen Hair Salon Voucher.
Including WEBBS’ GARDEN OPEN DAY from 10.00am with plant sales and coffee, tea and cakes.

For further details or to book a stall place (no food stalls, please) contact Maria.Duran@kmpt.nhs.uk

Tuesday, January 26, 2010

Raising Voices, Raising Spirits!

Click HERE to see a fantastic report by BBC Kent on the Mustard Seed Choir! Complete with interviews with members of the choir! They sound fantastic!

Monday, January 18, 2010

Safeguarding Children and Vulnerable Adults

Free Training on Safeguarding Children and Vulnerable Adults.... Click HERE for more information.

Kent and Medway Funding Fair

Click HERE for more information relating to the Kent and Medway Funding Fair - booking is open now!

Interviewers Wanted!

Do you know any mental health service users who would make a good interviewer for a trust project to look at our systems for service user involvement.

If so please encourage them to apply to this exciting opportunity. Deadline for applications is 21st Jan so please encourage people to act soon.

Click HERE for more information.



Thanks for your help.



Kind regards, nick



Nick Dent

PALS Manager (East)

Kent & Medway Partnership Trust

Love Shouldn't Hurt Conference

Canterbury District Domestic Violence Forum
invite you to Love Shouldn't Hurt 2.
A one day conference on domestic abuse and its
effect on children and young people.
St Mary Bredin Church, 59 Nunnery Fields, Canterbury
26 February 9am to 4pm

Click HERE for the invite, HERE for the agenda and HERE for a booking form. RSVP by 26th Jan 2010.

Canterbury and Coastal Rethink Carers' Support Group


CANTERBURY & COASTAL RETHINK CARERS’ SUPPORT GROUP


STEVE FURBER AND DONNA BARKER
from Chaucer House will talk about
Casa Support Services- Accommodation/ Floating Support/Swale Horizons Project on
TUESDAY 19 JANUARY 2010 at the Canterbury Umbrella at 7.30pm


This talk will be useful to carers, service users and professionals so all are welcome.
In adverse weather conditions please ring Chris and Cheryl on the day to confirm that meeting is going ahead: 01227 760707

Monday, January 4, 2010

Pilot Police Custody Suite Diversion Scheme - An Update from Vanessa Fowler, Head of Specialist Commissioning, Secure Services

Hi All,

Vanessa Fowler, Head of Specialist Commissioning for Secure Services, has forwarded an update of the Pilot Police Custody Suite Diversion Scheme to be posted to the blogs. If you have any questions regarding the scheme you can email the Medway Mental Health Commissioning Team via Claire Martin whose email is claire.martin@medwaypct.nhs.uk


“A pilot Police Custody Suite Diversion Scheme began in the 6 police custody suites in Eastern and Coastal Kent PCT and the one Police Custody Suite in Medway PCT in October 2009. These services replicate that in West Kent PCT. The results and evaluation of this pilot service will be used to advise the future service model across Eastern and Coastal Kent and Medway.



Members of the Kent and Medway population detained in prison who meet requirements for transfer under the Mental Health Act 2007 are transferred from prison to hospital in a timely manner and never experience unnecessary delay over 28 days. We have indeed negotiated a bespoke 6 week transfer programme with a low secure hospital provider, dedicated to working with transferred prisoners. The health economy is committed to this group of often acutely ill people getting rapid access to the right treatment in the right place at the right time.”