The Care Quality Commission publishes the views of 17,000 community mental health service users

This substantial survey has recently been published, and a short extract from the press release is shown below. Read the full report here, or the entire press release here.

Some people who use community mental health services in England are still not getting the care and support that fully meets their needs, according to a survey published by the Care Quality Commission (CQC) today (Tuesday 14 September).

The CQC survey captures the views of more than 17,000 people aged 16 and over who had contact with specialist community mental health services between July and September last year. They had been referred to a psychiatric outpatient clinic, local community mental health team or other community-based service. The survey covered 66 NHS trusts.

People were generally very positive about the health and social care workers they had seen most recently for their mental health condition. The vast majority said workers listened carefully to them, gave them enough time for discussion and took their views into account. Also, most people said they were treated with respect and dignity and had trust and confidence in their health or social care worker.

But many reported that they had not been involved as much as they would have liked in some aspects of their care. Significant numbers of people said they would have liked more explanation of, or more say in, their treatment and support, such as their medication or care planning. Nearly half of those surveyed did not know who to contact in a crisis outside normal office hours. Of those who said they wanted some form of talking therapy, 73% had received it but 27% had not.